DELIVERY TIMES
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Whilst we maintain a small stock of the most popular jewellery pieces, typically each piece of jewellery is made-to-order and will usually be dispatched within 10-15 working days. If your order requires hallmarking, please add an extra 7 days for dispatch. All items in our ready to ship & one of a kind collections will be despatched within 1-2 working days.
All pieces will be dispatched as soon as possible however, if there is a delay for any other reason, we will contact you.
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You will receive confirmation by email once your jewellery has been dispatched.
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Should you urgently need an item for a certain date or special occasion please contact us and we will do our utmost to get the item to you by the required date.
DELIVERY COSTS
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Orders under £50 will be sent by Royal Mail 1st class Signed for a one off charge of £3 per order. Anything above this will be sent free of charge via Royal Mail 1st class signed for up to £100 and anything over that will be via Special Delivery. Both of these services typically take one day from the date of dispatch.
Deliveries outside of the UK will be sent via Royal Mail International Tracked which is charged at £13 worldwide. Delivery times for international orders will vary.
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Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.
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***INTERNATIONAL DELIVERIES - INTERNATIONAL DELIVERY IS CURRENTLY SUSPENDED FOLLOWING COMPLICATIONS CAUSED BY BREXIT***
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LOCAL COLLECTION & LOCAL DELIVERY
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If you are based in the Stockport Area then you will be given the option of free local delivery. All our orders are shipped in letterbox friendly packaging so you do not need to be in to receive your delivery.
If you are outside of the free delivery area then there is an option to collect your order from our stockist, The Warren in Stockport Town Centre.
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You will receive an email from us when your order is ready for collection.
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PACKAGING
Your jewellery will come beautifully presented in a branded gift box and wrapped with a ribbon. Each order also comes with detailed care instructions and a silver polishing cloth.
Your parcel will be posted in a secure letterbox friendly postal box so you won't need to be in to receive your order (apart from if sent via Special Delivery)
Items can be sent to the gift recipient using their address in the shipping details at checkout. If you would like gift wrap and a gift message, there is an option to add this at the checkout.
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RETURNS
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We hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please CONTACT US within 5 calendar days of receiving your order.
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If you have changed your mind, then please CONTACT US within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging. You have 14 days from the date you receive your goods to notify us that you have changed your mind. Refunds will be processed within 2 working days of receipt of return. Postage costs are not eligible for refunds.
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We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.
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We strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.
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We regret that we cannot offer refunds on earrings for health and safety reasons.
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Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.